- Shipping & Returns
Shipping & Returns
Free shipping applies for economy ground service in the lower 48 states. If equipment is shipped from outside the United States, the free shipping policy applies to economy ocean cargo freight. If the client requests shipping upgrades, the additional amount, service fees with be applied the the clients invoice. The client is responsible for all duties and or custom fees. Free shipping from outside the United States is defined as delivery to nearest port of client.
All pre-owned item are sold as is. TourPro Offers a 72 hour testing period after client receives item(s). If defect is found, arrangements will be made for repair, and or parts will be shipped to repair defective item.
If refund is authorized by TourPro, inc, a 15% restocking fee will be applied. Please allow 30-90 days for refunds on used and or pre-owned items.
You should expect to receive your refund within 30-90 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days) and at time the processing of refund may require a longer period..
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.